Privacy Notice
Effective Date: 1st Apr 2026
Last Updated: 21 Apr 2026
Your privacy matters to us. This Privacy Notice explains how Maiga.markets collects, uses, shares, and protects your personal data when you use our platform and related services.
Maiga.markets (“Maiga,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Notice explains how we collect, use, disclose, store, and protect your personal data when you visit, access, or use the Maiga.markets website, platform, wallets, applications, and related services (collectively, the “Services”).
By using our Services, you acknowledge that your personal data may be processed as described in this Privacy Notice.
1. Who We Are
Maiga.markets is operated and owned by Maiga company. Email: support@maiga.markets
If you have any questions about this Privacy Notice or how we handle your personal data, you may contact us using the details above.
2. The Personal Data We Collect
We may collect the following categories of personal data, depending on how you use our Services:
a. Account Information
When you create an account or interact with our platform, we may collect:
● name
● username
● email address
● phone number
● account ID
● login credentials and authentication-related information
b. Identity Verification Information
Where required for compliance, security, or account verification, we may collect:
● date of birth
● nationality
● government-issued identification information
● selfie, facial image, or liveness verification data
● information required for KYC, AML, sanctions, or fraud screening
c. Wallet and Transaction Information
When you use our platform, we may collect:
● wallet address
● deposit and withdrawal records
● transaction hashes
● trading activity
● orders, positions, balances, and settlement records
● referral and rewards activity linked to your account
d. Technical and Usage Information
When you access our Services, we may automatically collect:
● IP address
● browser type
● device information
● operating system
● app and website usage data
● session logs
● clickstream data
● crash reports
● approximate location inferred from technical data where applicable
e. Communications and Support Information
If you contact us or participate in surveys, campaigns, or support interactions, we may collect:
● support messages
● emails and chat records
● feedback and survey responses
● communication preferences
3. How We Collect Personal Data
We collect personal data in several ways, including:
● directly from you when you register, complete verification, contact support, or use our Services;
● automatically through your use of our website, app, or platform;
● from third-party service providers that help us with identity verification, compliance, analytics, communications, fraud detection, and infrastructure; and
● from blockchain records and transaction activity associated with your use of the Services.
4. How We Use Your Personal Data
We may use your personal data for the following purposes:
● to create and manage your account;
● to provide the Services and platform functionality;
● to process trades, wallet activity, settlements, referrals, rewards, and related transactions;
● to verify identity and carry out KYC, AML, sanctions, fraud, and security checks;
● to monitor, detect, investigate, and prevent fraud, abuse, unauthorized activity, and violations of our terms;
● to communicate with you about your account, transactions, support requests, service updates, and security matters;
● to improve, maintain, troubleshoot, and develop our Services;
● to administer promotions, referrals, campaigns, and incentives;
● to comply with legal, regulatory, tax, accounting, and reporting obligations; and
● to enforce our legal rights and protect our business, users, and platform.
5. Legal Bases for Processing
Where required by applicable law, we process personal data on one or more of the following bases:
● performance of a contract with you;
● compliance with legal obligations;
● our legitimate interests in operating, securing, improving, and protecting our Services; and
● your consent, where consent is required.
6. How We Share Personal Data
We may share your personal data with:
● identity verification, KYC, AML, sanctions, and fraud screening providers;
● cloud hosting, infrastructure, analytics, communications, customer support, and security vendors;
● wallet, blockchain, payment, or transaction infrastructure providers;
● professional advisers, auditors, insurers, and corporate service providers;
● regulators, courts, law enforcement, government bodies, or other authorities where required or permitted by law; and
● relevant parties in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction.
We do not sell your personal data for money in the ordinary sense of the word “sell.”
7. International Data Transfers
Your personal data may be transferred to, stored in, or processed in jurisdictions outside your country of residence.
Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place and that your personal data remains protected in accordance with applicable law.
8. Data Retention
We keep your personal data only for as long as reasonably necessary for the purposes described in this Privacy Notice, including:
● providing the Services;
● maintaining your account;
● complying with legal and regulatory obligations;
● preventing fraud and abuse;
● resolving disputes;
● enforcing our agreements; and
● maintaining security and business records.
The exact retention period may vary depending on the type of data, the purpose for which it was collected, and our legal obligations.
9. Cookies and Similar Technologies
We may use cookies, SDKs, pixels, and similar technologies to:
● operate and secure the Services;
● remember your preferences;
● analyze traffic and product usage;
● improve performance and user experience; and
● support marketing or campaign measurement where permitted.
You may be able to manage certain cookies through your browser settings or through consent tools made available on our website.
10. Your Rights
Depending on your location and applicable law, you may have the right to:
● request access to your personal data;
● request correction of inaccurate or incomplete data;
● request deletion of your personal data in certain circumstances;
● object to or restrict certain processing;
● request portability of certain data;
● withdraw consent where processing is based on consent; and
● lodge a complaint with a relevant data protection authority.
To exercise any of these rights, please contact us at privacy@maiga.markets
We may need to verify your identity before processing your request.
11. Marketing Communications
Where permitted by law, we may send you updates about our products, platform features, promotions, campaigns, and related services.
You may opt out of marketing communications at any time by using the unsubscribe link in the message or by contacting us directly.
12. Security
We take reasonable technical and organizational measures designed to protect your personal data against unauthorized access, misuse, loss, destruction, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
13. Blockchain Transparency
Some features of our Services may involve public blockchain networks.
Please note that blockchain transactions, wallet addresses, and certain related on-chain activity may be publicly visible and may not be capable of being deleted, modified, or reversed due to the nature of blockchain technology.
You should carefully consider this before engaging in blockchain-based activity through our Services.
14. Third-Party Services
Our Services may contain links to or integrations with third-party websites, wallets, tools, or services.
We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy notices before providing any personal data to them.
15. Children and Eligibility
Our Services are not directed to children and are not intended for individuals who are not legally permitted to use our Services under applicable law or our Terms of Use.
If we become aware that personal data has been collected from an ineligible user in violation of applicable law or our policies, we may take steps to delete that data and restrict the account.
16. Changes to This Privacy Notice
We may update this Privacy Notice from time to time.
When we do, we will post the updated version on this page and revise the “Last Updated” date above. Where required by law, we may also provide additional notice to you.
17. Contact Us
If you have any questions, requests, or concerns about this Privacy Notice or our handling of your personal data, please contact us at support@maiga.markets